It’s already past the estimated delivery time and my order never came?

Delivery time is about 15 to 20 days for regular shipping and 5 to 7 days for express shipping. In case these time frames elapsed and your product did not arrived, kindly track it first using the tracking number you received. You can see your tracking number by logging in to your account and placing your mouse over the MY ACCOUNT on the top menu and selecting VIEW ORDER. Simply click VIEW on the action column. In this page, you can see the ORDER UPDATES that will show your tracking number and details on how to track your parcel online.

When the estimated delivery time frames elapsed and you still have not received your orders, it is highly likely that your orders are already at the nearest post office and ready for retrieval after failed delivery attempts wherein the postman already delivered the item multiple times and nobody was available to receive the orders. Take note that we send the parcel via registered mail and there should be someone to receive it when delivered. Incorrect billing or shipping address is the most common reason why our deliveries sometimes fail. Take note that by default, we ship orders to the billing address you specified unless a shipping address was given. It is best to contact the local post office and give them the tracking number. If all of these methods fail, kindly email us at