Refund Policy

Uguisu Shop offers our you a peace of mind when purchasing any of our products. Your satisfaction is our top priority. For any reason you are not satisfied with any of our products simply email us with using the subject name “Refund Request” (without the quotes) with the following information on the body of the message:

1. Name of the product
2. Picture of the product (in any case it has been damaged or mishandled)
3. Reason/s for refund (optional but will help us improve our products and services)

Within 24 hours, you will receive an email from us acknowledging the refund request and it will take about 3 to 7 days for the money to appear in your account. We refund 100% of your total purchase including the shipping and handling charges.

If you have further questions with regards to our refund policy, you can contact us below:
954-3, Ibuki Maibara-Shi, Shiga-Ken 521-0221,